Create or Access Your Reemployment Assistance Account

Claimants who have never filed for Reemployment Assistance (RA) benefits in the State of Florida, or who have not accessed their Reemployment Assistance account since September 1, 2021, must create a new RA account log-in by completing a multi-factor authentication process to access their RA account and to file a claim. For more information and a step-by step overview of the multi-factor authentication process, please see below.

Guide: How to Create or Access Your Reemployment Assistance (RA) Account

Make Changes to Your Reemployment Assistance Account Login Process

Updating Your Email

If you no longer have access or need to change the email address you use to log-in to your RA account, then you can update your email through the Reemployment Assistance Help Center. For more information and a step-by-step overview, please see the guide on changing your RA account email.

Guide: How to Change Your Reemployment Assistance Account Email

Updating Your Multi-Factor Authentication Method

If you no longer have access or need to change the phone number or authenticator app that you used to set up your RA account, then you can update your phone number or authentication selection through the RA Help Center. For more information and a step-by-step overview please see the guide on updating your RA account multi-factor authentication method.

Guide: How to Update Your Reemployment Assistance Multi-Factor Authentication Method

Help Verifying Your Identity With ID.me

If you are in the process of creating your Reemployment Assistance Account Login and need help verifying your identity with ID.me, please see the guides and video below. If you need further assistance, contact the ID.me Help Center.

Guide: Who is ID.me

Guide: How to Set Up and Protect Your ID.me Account

Guide: State Unemployment FAQs

RESOURCES

It is not necessary to use friends or family members for interpretive services. FloridaCommerce offers assistance to people who do not speak English as their primary language and those who have a limited ability to read, speak, write, or understand English. We also provide assistance to people who are unable to file a claim for various reasons. To speak to a Creole or Spanish speaker or use translation services, call the Customer Service Contact Center: 1-833-FL-APPLY (1-833-352-7759) Mon. - Fri. 8:00 a.m. - 6:30 p.m.

People who need assistance filing a claim online because of legal reasons, computer illiteracy, language barriers, or disabilities may call: 1-833-FL-APPLY (1-833-352-7759).



• Office for Civil Rights
• Request Benefit Payments Guide
• Claimant FAQs
• Reconnect Claimant User Guide
• Reconnect Third Party Representative (TPR) User Guide
• Benefits Hearing Appeals Pamphlet
• Reemployment Assistance Handbook
• Exemption Notice
• Flyer: Top Ten Things You Should Know
• Flyer: Reemployment Assistance Fraud
• Reemployment Assistance Forms
• 211 Hotline