ramodernization-banner-updates

Updates



Reemployment Assistance Modernization Updates 2021

Reemployment Assistance Modernization October 2021

Feb 20, 2023
  • Engaged the Executive Office of the Governor’s Reimagining Education and Career Help (REACH) Office to seek input and ensure the alignment of Reemployment Assistance Modernization efforts were encompassed and consistent with that of the state’s workforce system integration.
  • Secured a Strategic Planning Office to serve as a single point of contact to ensure the Reemployment Assistance Modernization Program remains within budget, the schedule remains timely and steady, the scope is fully developed in order to meet the needs of Floridians and DEO, and the status of reporting is systematic, precise, and accurately reflects each project’s progress.
  • Submitted three additional federally mandated reports, including the Employment and Training Administration (ETA) 5159 Regular, ETA 5130 Pandemic Emergency Unemployment Compensation, and ETA 902 Pandemic Unemployment Assistance reports, to the U.S. Department of Labor from the Data Warehouse. Additionally, the weekly Disaster Automated Reporting and Information System report is ready to be submitted from the Data Warehouse should a natural disaster occur. The remaining 44 federally mandated reports are prioritized and queued for development and data validation.
  • Submitted the October 2021 Monthly Status Report for the Reemployment Assistance Modernization Program to the Executive Office of the Governor’s Office of Policy and Budget as well as to the House and Senate Appropriations Committees.
  • The Reemployment Assistance Help Center was enhanced to allow claimant accounts to be locked or unlocked, as appropriate, in real-time rather than taking the system offline to process requests. This better protects and serves claimants.
  • Developed the technical environment in the Reemployment Assistance Help Center to allow claimants to securely upload documentation, such as proof of wages, so claimants could request a monetary redetermination on their claim and receive benefits.
  • Integrated workflows in the Reemployment Assistance Help Center and distributed claimant issues to trained staff to allow for more efficient and timely resolution of Reemployment Assistance claims.
  • Developed a section of the Reemployment Assistance Help Center for overpayment information, including guidance and options for claimants, such as filing an appeal, submitting a waiver, and repayment.
  • Procured a cloud-based solution for the Reemployment Assistance Customer Service Center. A cloud-based Customer Service Center, once launched, will ensure the Reemployment Assistance program is accessible to all callers, even during periods of high demand.


An equal opportunity employer/program.  Auxiliary aids and services are available upon request to individuals with disabilities.
All voice telephone numbers on this website may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.
You have selected a link to a website that is outside of the floridajobs.org domain. Control of the content of this website belongs to the website's owner and not to Florida Commerce.
OK
 
Cancel