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CONNECT Weekly Update

Mar 14, 2014

Please see the CONNECT update below. This update and others are also available online at http://www.floridajobs.org/news-center/news-feed.

 
  • Due to decreased call volume, the Contact Center will no longer be open on Saturdays, beginning tomorrow, March 15, 2014. Contact Center hours are 7:30 a.m. to 6:30 p.m. EST on Monday through Friday. DEO will continue to assess and adjust Contact Center hours as call volume fluctuates.
  • Since the launch on October 15, nearly 1.8 million total claims have been filed using CONNECT and more than $479 million has been paid to claimants.
  • Summary for the week ending Saturday, March 8: 
    • For the week ending Saturday, March 8, a total of 46,445 total calls were placed to the Contact Center, a dramatic drop compared to the week ending Saturday, October 12, 2013, prior to the launch of CONNECT, when 141,537 total calls were placed to the contact center.
    • For the week ending Saturday, March 8, 58,763 claims were filed and $22 million was paid to claimants.
  • DEO Executive Director Panuccio made comments regarding the status of the CONNECT system before the Senate Appropriations Subcommittee on Transportation, Tourism, and Economic Development on Wednesday, March 12, 2014. These comments are available online at http://www.floridajobs.org/news-center/news-feed/2014/03/12/statement-of-executive-director-jesse-panuccio-to-the-florida-senate-appropriations-subcommittee-on-transportation-tourism-and-economic-development.
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