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Updates



Reemployment Assistance Modernization Updates 2021

Reemployment Assistance Modernization December 2021

Feb 20, 2023
  • The Reemployment Assistance Customer Contact Center executed a contract to migrate its call center solution to the cloud, as part of the Cloud Migration project. This initiative will provide a scalable call center solution with an enhanced interactive voice response (IVR) solution to provide greater self-service options for callers.
  • The Reemployment Assistance Claims and Benefits Information System database has been updated from Oracle 12 to Oracle 19c. This upgrade is part of the Cloud Migration project and ensures the database is updated to the latest version and is technically supported for ongoing maintenance.
  • A contract has been executed for database migration, as part of the Cloud Migration project. The database migration is a required piece necessary to move the application to the cloud which offers System scalability and faster data processing times for all users.
  • The Reemployment Assistance Claims and Benefits Information System application’s .NET framework is being upgraded from version 4.0 to version 4.8, a critical step in the .NET and ORM Upgrade project. Testing was initiated in Dec. 2021 and will be complete in Jan. 2022.
  • The Reemployment Assistance Claims and Benefits Information System’s Fraud Initiative Rules and Rating Engine (FIRRE) application is being upgraded from version 4.5 to version 4.8 as part of the .NET and ORM Upgrade project. Testing was initiated in Dec. 2021 and will be complete in Jan. 2022.
  • The Reemployment Assistance Claims and Benefits Information System application’s Object Relational Mapping (ORM) software is being updated from version 3.5 to a version (version 5.X) that will be determined following an analysis of the application, as part of the .NET and ORM Upgrade project. In December, an analysis of the application was initiated to determine which version of the ORM software is most feasible and compatible for the Department’s modernization efforts.
  • The Department completed Reemployment Assistance Help Center project activities associated with the Reemployment Assistance Modernization Program and has initiated project closeout and lessons learned activities. Project closeout activities will take place during the month of January to ensure a smooth transition. The Reemployment Assistance Help Center will undergo further enhancements through continuous modernization efforts, such as completing additional guide resource translations and those designed to improve internal workflows that ensure users’ claims are processed timely.
  • The technical environment for the Reemployment Assistance Help Center was enhanced to allow claimants to access 2021 tax forms and information, such as 1099Gs, without requiring log-in to the Reemployment Assistance Claims and Benefits Information System.
  • The Department has fully transitioned all user management within the Reemployment Assistance Help Center, including traceability for safety and security measures, from the vendor to in-house support. This allows the Department to independently customize the technical environment and manage solution access.
  • The technical environment for the Reemployment Assistance Help Center was enhanced to ensure RA Help Center features are available in English, Spanish, and Haitian Creole to better serve Florida’s diverse population and ensure compliance with the U.S. Department of Labor’s Civil Rights Commission. Remaining translation activities are targeted for completion in Quarter 1 2022.
  • The Resource section of the Reemployment Assistance Help Center was enhanced to allow RA Help Center users to simultaneously access user guides and manuals and the RA Help Center, to ensure users can successfully navigate the RA Help Center.
  • The technical environment for the Reemployment Assistance Help Center was enhanced by streamlining all Able and Available eligibility issues into the RA Help Center so that all fact-finding and other adjudication activities for Able and Available issues are conducted in a single environment.
  • December 16: Advertised a Request for Quote (RFQ) for Systems and Software Integration services by using Alternative Contract Sourcing. Registered contractors that are included on the following approved Alternative Contract Source lists for providing Systems and Software Integration services can submit a response to this RFQ: Alternate Contract Source Number 43230000-NASPO-16-ACS for Cloud Solutions, and GSA Schedule 70 – 54151S for Information Technology Professional Services. To view the RFQ, click here. For questions regarding this FAQ, please contact DEO’s Contracts and Grants team.
  • December 8: Advertised a Request for Quote (RFQ) for Security Architecture Review services by using MyFloridaMarketplace (MFMP) Sourcing. Registered contractors that are included on Florida’s State Term Contract list for Management Consulting Services, Number 80101500-20-1, will automatically receive a quote notification by email directly from MyFloridaMarketplace with details about the solicitation. To view the RFQ, click here. For questions regarding this FAQ, please contact DEO's Purchasing Office, Purchasing Manager.
  • December 1: Advertised a Request for Quote (RFQ) for Business Process Optimization services by using MyFloridaMarketplace (MFMP) Sourcing. Registered contractors that are included on Florida’s State Term Contract list for Management Consulting Services, Number 80101500-20-1, will automatically receive a quote notification by email directly from MyFloridaMarketplace with details about the solicitation. To view the RFQ, click here. For questions regarding this FAQ, please contact DEO's Purchasing Office, Purchasing Manager.


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