DUA is available to Florida businesses and residents whose employment or self-employment was lost or interrupted as a direct result of Hurricane Sally. Individuals affected in the designated-disaster areas must file DUA applications by November 6, 2020. Applications filed after the deadline will be considered untimely, and DUA benefits may be denied unless the individual provides good cause

DUA is eligible for the following counties:

  • Bay
  • Escambia
  • Okaloosa
  • Santa Rosa
  • Walton

DUA is available for weeks of unemployment beginning September 20, 2020 until March 27, 2021, as long as the individual’s unemployment continues to be a direct result of Hurricane Sally.  DUA is only available for those individuals who are unemployed as a direct result of Hurricane Sally. If a claimant is currently receiving state Reemployment Assistance, Pandemic Unemployment Assistance or Pandemic Emergency Unemployment Compensation benefits, they will not be eligible for DUA. 

If you need assistance with applying for DUA, call 1-833-FL-APPLY. DUA Customer Service Representatives are available Monday through Friday from 7:30 a.m. – 6:30 p.m. Eastern Standard Time (6:30 a.m. – 5:30 p.m. Central Standard Time) to assist claimants.

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About DUA: 


Disaster Unemployment Assistance is a federally funded benefit program that assists individuals who become unemployed because of a disaster. This program works as follows:

  • The Governor must request assistance.
  • The President of the United States approves assistance.
  • A signed agreement must be in effect prior to any action being taken.
  • After a disaster is declared, an official announcement regarding the availability of Disaster Unemployment Assistance funds must be made by the state employment security agency.
  • All eligible individuals have 30 days from the announcement date to file a claim for Disaster Unemployment Assistance. If the date of separation is later than the announcement date, state law will apply.
  • The disaster period is the 26-week period beginning with the first week following the date the major disaster began and ending with the 26th week subsequent to the date the major disaster was declared.
  • Depending on the date of the declaration, it is possible for individuals to receive more than 26 weeks of benefits.
  • An individual must exhaust all entitlement (Reemployment Assistance, Emergency Unemployment Compensation) prior to being eligible for Disaster Unemployment Assistance. A claimant who is disqualified from receiving regular reemployment benefits may be entitled to Disaster Unemployment Assistance.
  • The Disaster Unemployment Assistance entitlement will be calculated with a base period of the most recent tax year that ended prior to the individual’s unemployment that was the direct result of a disaster.
  • For any week that the claimant’s earnings are in excess of the calculated weekly benefit amount, the individual receives no payment for the week.
  • Appeals Information:
    • The claimant will have 60 days to appeal a determination or redetermination.
    • All Disaster Unemployment Assistance appeals will be decided within 30 days of receipt.
    • The claimant will have 15 days to appeal the referee’s decision to the Regional Administrator.
    • The Regional Administrator will have 45 days to obtain the records and issue a decision.
    • The decision by the Regional Administrator must be issued within 90 days after the day on which the claimant’s original decision was received by the state agency.
  • Aliens may receive Disaster Unemployment Assistance benefits if they meet the “able and available” criteria by state law, Aliens must be “able and available” for work and authorized by Immigration and Naturalization Service to work in the United States.

Disaster Unemployment Assistance is available to those who:

  • Worked or were self-employed or were scheduled to begin work or self-employment;
  • Are not able to work or perform services because of physical damage of destruction to the place of employment as a direct result of the disaster;
  • Can establish that the work or self-employment they can no longer perform was their principal source of income; 
  • Do not qualify for regular unemployment benefits from any state;
  • Cannot perform work or self-employment because of an injury as a direct result of the disaster; or
  • Became the breadwinner or major supporter of a household because the former breadwinner’s death occurred as a result of the major disaster.

What you need to file:

You must provide the following information to complete your application:

  • Social Security number.
  • Alien registration number and expiration date (if applicable).
  • Name and address of your last employer.
  • If you worked in another state during the past two years, have the name and address of the out-of-state employer.
  • If self-employed and have proof of self-employment for the past two years. (For example, W-2 statements, state or federal tax returns, bank records of accounts, statement from a bank showing your business account, or a copy of title or deed to a business property.)
  • If you were scheduled to work but could not work due to the disaster, you must have the name and address of the employer and date you were scheduled to work.
If you need to submit Proof of Earnings for a DUA claim, please upload the documents through your CONNECT inbox or fax to 1-800-222-7934.

To receive DUA benefits, all required documentation must be submitted within 21 days from the date the DUA application is filed.

For Frequently Asked Questions, please call

 For CONNECT Pin Resets, please call

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Contact Us

Reemployment Assistance Help Center 

For Individuals:
Reemployment Assistance Hotline

For Employers:
DEO Employer Customer Service Call Center


Report Fraud or Identity Theft


 Reemployment Assistance fraud is a 3rd degree felony. Each offense is punishable by up to 5 years in prison and up to $5,000 fine.

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