Your claim will be reviewed for potential issues such as your job separation, your availability, or ability to work; this is called the adjudication process. If a potential issue is detected any weeks claimed will be placed on hold until a determination is made. It is important to continue to request benefits while your claim is being reviewed.

You will complete a fact-finding form for each potential issue that may affect your claim. These forms are generally completed when applying for benefits or while requesting benefit payments. Any incomplete or new fact findings can be found in your inbox in Reconnect. Please make sure to be as accurate and detailed as possible. Please complete the fact-finding form by the due date listed, otherwise your claim may be delayed or improperly determined.

IMPORTANT REMINDER: When completing fact-finding forms in Reconnect be sure to click the SAVE button every couple of minutes to ensure your information is saved.

An adjudicator may contact you, so it is important to keep your information up-to-date in Reconnect. This contact may be by phone, e-mail, or through your Reconnect inbox. You must respond by the deadline given.

If you reach their voicemail, leave only one message; be sure to include:

  • Your first and last name
  • Last four digits of your Social Security Number
  • Your phone number

After speaking with the adjudicator, please remember that rebuttal information may be needed from the employer. Please allow time for the adjudicator to gather all required fact-finding information before entering a determination on your claim.

If you fail to respond, a determination will be issued based upon the available information. The determination will be sent to your inbox in Reconnect, and by mail if you chose that option.

If you are determined eligible on ALL issues, you will be paid for your weeks claimed, excluding the waiting week. A determination is usually issued within two to six weeks of filing your claim.

If you receive a disqualifying determination, you have 3 options:

  • The determination can be redetermined if there is new and substantial information to be presented.
  • The disqualification can be ended if the ineligibility no longer exists: for example, if you were disqualified for not being able to work due to an injury and a doctor has now cleared you, you can request to end the disqualification.
  • If you do not agree with the determination and there is no new information to be presented, then you can file an appeal.

The determination will remain in effect until an appeal hearing is held and the appeal decision is made. It is important that you continue to request benefits during this process.

If a determination disqualifies weeks that you already received payment for, this will create an overpayment. You are responsible for paying back the overpayment.

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