Visit the Online Help Center

You may be able to answer your question or find the information that you need online.

Call the Unemployment Compensation Hotline

Unemployment Compensation agents can provide information about filing a Unemployment Compensation claim, claiming your weeks or obtaining information about your claim.

Agents are available Monday through Friday 8:00 a.m. to 5:00 p.m., Eastern Time at 800-204-2418.

The Unemployment Compensation Hotline’s busiest days are Monday and Tuesday, as most customers are claiming their weeks.

The best time to reach a Unemployment Compensation agent is generally:

  • Wednesday - Friday, 8:00 a.m. to 10:30 a.m. or 4:00 p.m. to 5:00 p.m., Eastern Time

Unemployment Compensation Automated Call Back Option

Unemployment Compensation now offers a call--back feature for your convenience.

Instead of waiting on hold for extended periods, you are now able to provide your phone number, hang up and a representative will call you back in the order that your call was received.

Unemployment Compensation Automated Telephone System

You may also access the automated telephone system to change your PIN, or to hear information about your claim (Benefit year beginning date, weekly benefit amount, available credits amount, last payment amount, date of payment, number of weeks paid, payment and direct deposit information).

The automated telephone system is available:

  • Monday - Saturday from 6:30 a.m. to 8:00 p.m., Eastern Time
  • Sunday - 6:30 a.m. to 6:00 p.m., Eastern Time

E-mail the Office of Unemployment Compensation

Submit questions or comments regarding the Unemployment Compensation program through the Unemployment Compensation Contact Form.

All e-mail inquiries will be responded to by a Unemployment Compensation agent within 3 business days, either by e-mail or telephone, based on your choice.

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to the department . Instead, contact the department by phone or in writing.

An equal opportunity employer/program.  Auxiliary aids and services are available upon request to individuals with disabilities.
All voice telephone numbers on this website may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.
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