Do You Have Questions

Please visit the Frequently Asked Questions (FAQs) page. You may be able to quickly find the answer to your question or find information you need online.

Contact Us by Email

Submit questions or comments through the RA Email Contact Form. All email inquiries will be responded to as quickly as possible.

Contact Us Directly at 1-800-204-2418

You will first be connected to our Automated Telephone System and presented with several self-service options. If you still need further assistance, you may select to be transferred to the RA Hotline to speak with a Contact Center Representative.

RA Automated Telephone System:

  • Access to information 24 hours a day, 7 days a week
  • Important program messages
  • Basic account information
  • Ability to change your PIN
  • Up-to-date payment information

RA Hotline:

  • Staffed Monday through Friday from 8:00 AM until 5:00 PM EST
  • Information about filing a Reemployment Assistance application
  • Ask questions about requesting benefit payment
  • Obtain detailed information about your account
  • All other inquiries

Other Contacts

Agency Assist - People who need assistance filing a claim online because of legal reasons, computer illiteracy, language barriers, or disabilities may call 1-800-681-8102.

RA Fraud Hotline - Reemployment Assistance Fraud is a third-degree felony and can result in jail time. Report RA fraud online or you may also report fraud by calling 1-800-342-9909.

Employer Contact Line – For assistance related to an employer’s CONNECT account, responding to requests for information, and chargeability issues, employers may call 1-877-846-8770.


Under Florida law, email addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to the department . Instead, contact the department by phone or in writing.

An equal opportunity employer/program.  Auxiliary aids and services are available upon request to individuals with disabilities.
All voice telephone numbers on this website may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.
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