Visit the Online Help Center
You may be able to answer your question or find the information that you need online.
Call the Reemployment Assistance Hotline
Reemployment Assistance agents can provide information about filing a Reemployment Assistance claim, claiming your weeks or obtaining information about your claim.
DEO's Contact Center hours of operation are, Monday through Friday from 7:30 AM until 6:30 PM EST to help claimants with CONNECT. The Contact Center phone number is 800-204-2418. The Reemployment Assistance Hotline’s busiest days are Monday and Tuesday, as most customers are claiming their weeks.
The best time to reach a Reemployment Assistance agent is generally:
- Wednesday - Friday, 8:00 a.m. to 10:30 a.m. (EST)
- Wednesday - Friday, 4:00 p.m. to 5:00 p.m. (EST)
Reemployment Assistance Automated Call Back Option
Reemployment Assistance now offers a call--back feature for your convenience. Instead of waiting on hold for extended periods, you are now able to provide your phone number, hang up and a representative will call you back in the order that your call was received.
Reemployment Assistance Automated Telephone System
You may also access the automated telephone system to change your PIN, or to hear information about your claim (Benefit year beginning date, weekly benefit amount, available credits amount, last payment amount, date of payment, number of weeks paid, payment and direct deposit information).
The automated telephone system is available:
- Monday - Saturday from 6:30 a.m. to 8:00 p.m. (EST)
- Sunday - 6:30 a.m. to 6:00 p.m. (EST)
E-mail the Office of Reemployment Assistance
Submit questions or comments regarding the Reemployment Assistance program through the Reemployment Assistance Contact Form.
All e-mail inquiries will be responded to by a Reemployment Assistance agent within 3 business days, either by e-mail or telephone, based on your choice.
Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to the department . Instead, contact the department by phone or in writing.