INITIAL CLAIMS PROCESS
Initial claims are filed online using CONNECT. CONNECT provides online access for claimants to apply for benefits, view and maintain claimant account information, view claim status and payments, view overpayment balance and make payments.
All claimants filing a new claim are required to complete the online claim application and register for work through the Employ Florida Marketplace. You may be exempt from filing an online claim application and/or the Work Registration requirements. Please review the Exemption Notice for more information. Read more...
CONTINUED CLAIMS PROCESS
After the initial claim is filed, claimants should continue to claim weeks every two weeks until they are employed or the claim ends. Also, claimants will need to certify every two weeks that they are looking for a new job, submit work search contacts (potential employers) or meet with a representative at your local CareerSource Center for reemployment services for each week they are out of work. Read more...
A claimant who receives an adverse determination has the right to protest that determination and participate in a hearing before an appeals referee. (The procedure for appealing a determination is included on the determination.) Upon receiving an appeal, a hearing will be scheduled involving all interested parties to address the issues. The parties will be mailed a Notice of Hearing telling them when the hearing will be held and whether they are expected to participate in-person or by telephone.
Third Party Representatives (TPRs), if granted access by the claimant, use CONNECT to search, view information and act on behalf of the claimant during the appeal process. Read more...
Overpayments that have not been referred to a collection agency can be repaid to the department either by check/money order or by credit card. If the overpayment has been referred to a collection agency, then payments cannot be made directly to the Department. The collection agency must be contacted in order to make repayment arrangements. Read more...
Form 1099-G, “Certain Government Payments”, for calendar year 2014 will be mailed between January 15 and January 31, 2015. If you have moved and have an active forwarding address order on file with the US Postal Service, form 1099-G will be forwarded to the your new address. If you need to change your address, you may do so online at the CONNECT website. Your 1099-G form also will be available to you in your CONNECT Inbox and on the screen that lists all prior year’s 1099-Gs.
You may also request duplicate 1099-G forms for current and for the past three years by email at 1099G@deo.myflorida.com or by phone at 1-800-204-2418. This request must include your name, only the last four digits of your Social Security number, old and new street or mailing address, current phone number and when appropriate, the specific calendar year requested. Duplicate 1099’s for the years 2009 thru 2013 are currently available.
DEO offers assistance to people who do not speak English as their primary language and those who have a limited ability to read, speak, write, or understand English. We also provide assistance to people who are unable to file a claim for various reasons. To speak to a Creole or Spanish speaker or use translation services, call the Contact Center: 800.204.2418.
People who need assistance filing a claim online because of legal reasons, computer illiteracy, language barriers, or disabilities may call: 800.681.8102.