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Verify Your Identity to Access Your Florida Reemployment Assistance Claim



You are receiving this letter from the Florida Department of Economic Opportunity’s Reemployment Assistance team because your CONNECT account has been locked due to suspected fraud. In order to unlock your account and process your claim for Reemployment Assistance, we need you to submit additional documentation, so we can verify your identity.

Verify Your Identity:

You now have the option to verify your identity online with is a trusted technology partner of the Department in helping to keep your personal information safe. They are a federally certified identity provider. They specialize in digital identity protection and help us make sure you’re you -- and not someone pretending to be you -- before we grant access to your CONNECT account. More information about’s Federal Certification is available online here.

To verify your identity and unlock your CONNECT account, please click here to begin. This site is only for claimants who are currently locked out of their CONNECT account due to suspected fraud.

We encourage you to verify your identity, so that your CONNECT account can be unlocked and you can access your claim for Reemployment Assistance as soon as possible.

Our #1 mission is to deliver Reemployment Assistance benefits to Floridians as quickly as possible. We appreciate your patience.

The Reemployment Assistance Resource Guide continues to be updated with additional information that may be helpful to you and is available here. If you have additional questions, please contact our customer service line toll-free at 1-833-FL-APPLY (1-833-352-7759). We have increased our Customer Service Center capacity to better serve you but ask for your patience as call volumes continue to be high. 


DEO offers assistance to people who do not speak English as their primary language and those who have a limited ability to read, speak, write, or understand English. Click here to view our translation services. People who need assistance filing a claim online because of legal reasons, computer illiteracy, language barriers, or disabilities may call 1-833-FL-APPLY (1-833-352-7759).


An equal opportunity employer/program.  Auxiliary aids and services are available upon request to individuals with disabilities.
All voice telephone numbers on this website may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.
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